Can I return an item?

No. Sorry! The items are sold by individuals (another consumer). EU consumer protection rules do not apply when buying from another consumer.

All purchases are governed by Swiss law. Switzerland is outside the EU.

There is no right to return. There are no refunds and no exchanges. All sales are final.

I chose the wrong size. Can I have a refund?

No. Should you have any doubts, try the item on!

The item condition is incorrect! Can I have a refund?

No.  Should you have any doubts, and need more information, please ask us in the boutique.

I didn’t mean to buy this item! Can I have a refund?

No sorry! There are no refunds nor returns.

Please see also our full legal Terms and conditions under paragraph 6 here: https://www.downtownuptowngeneve.com/terms-and-conditions/

All sales are final.